Trying to block certain contacts from calling your account? Then you're in the right spot.

I'll go over two different ways to block phone numbers in MessageDesk.

  1. Block All Unknown Contacts From Calling Your Account

  2. Block Specific Contacts From Calling Your Account

How Block All Unknown Contacts From Calling Your Account

Following these steps will prevent unknown numbers from calling your account. This is best if you have a large contact list already and aren't trying to use calling as a way to generate new leads or contacts.

  1. Navigate to Settings

  2. Click "Block Call Forwarding From Anonymous Contacts"

  3. Click Yes on the pop-up (pictured below)

Step 2 Image

Step 3 Image

How to Block Specific Phone Numbers or Contacts

To block a specific phone number first you'll need to make a contact with that number.

Once the contact is made follow these steps:

  1. Search for the Contact and navigate to their profile

  2. Click on the "Edit" Icon next to their phone number details

  3. In the pop-up click the "phone" Icon to turn off Call Forwarding for that number

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