MessageDesk Learning Center

Getting Started with MessageDesk

Learn what MessageDesk is, get a features overview, watch a demo and use our 4 step checklist to get started.

5 articles in this collection
Written by Josh and Taylor Shaffer

Text Messaging 101

Start here for your text messaging orientation. We'll walk you through the finer points of a solid text messaging strategy.

10 articles in this collection
Written by Kyle Kuczynski, Josh, and Ben Nebesky

Best Practices in MessageDesk for Your Organization

Guides for businesses and organizations that are specific to their daily operations and workflows.

19 articles in this collection
Written by Ben Nebesky and Josh

Inbox: 1-on-1 Messaging as a Team

Inbox is your conversational text messaging hub. Learn how to manage 1-on-1 conversations, schedule text messages and more.

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5 articles in this collection
Written by Josh, Kyle Kuczynski, Taylor Shaffer and 1 other

Broadcasts: 1-to-Many Messaging without Reply-All

Send group texts without "reply all" with static and smart groups. This is "BCC" for text messaging.

5 articles in this collection
Written by Taylor Shaffer and Ben Nebesky

Autoresponders: Automate Replies and Add Contacts to Groups

Learn how to set up and use autoresponders for automated text messaging and more.

6 articles in this collection
Written by Kyle Kuczynski, Josh, and Ben Nebesky

Forms: Automatically Create Contacts from a Web Form

Forms can be used to add or update a Contact by sending them the Contact form, or have it sent to an anonymous person automatically when they text your MessageDesk…

5 articles in this collection
Written by Josh and Ben Nebesky

Contacts: Manage, Upload and Edit Your Contacts & Groups

Add, create, edit, sort and group your contacts in the Contacts module.

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15 articles in this collection
Written by Josh, Ben Nebesky, Taylor Shaffer and 1 other

Templates & Tags: Personalized Messaging at Scale

Create message templates for frequently used texts and personalize messages at scale with dynamic tags

3 articles in this collection
Written by Kyle Kuczynski, Josh, and Ben Nebesky

Custom Fields: Update Contact Records and Create Smart Groups

Learn how to set up and utilize Custom Fields to tailor your experience to your organization

3 articles in this collection
Written by Kyle Kuczynski and Ben Nebesky

Receive payments via Text through QBO, Xero or MessageDesk Payments

Texting invoices with MessageDesk gets you paid faster! Learn how sync and send Quickbooks Online and Xero invoices with MessageDesk.

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7 articles in this collection
Written by Josh, Kyle Kuczynski, Conner Brian and 1 other

Send Images, Videos and Files over Text Message

Use the media module to upload and store images, videos and files in your MessageDesk workspace.

4 articles in this collection
Written by Kyle Kuczynski and Ben Nebesky

Settings: Manage your MessageDesk account

Manage your SnapDesk account settings including users, custom fields, phone number, subscription and payment settings.

8 articles in this collection
Written by Josh, Kyle Kuczynski, and Ben Nebesky

Plugins & Integrations

Use Plugins to manage your integrations with accounting platforms like QuickBooks Online, Xero and more.

6 articles in this collection
Written by Kyle Kuczynski

Release Notes

Learn about the latest MessageDesk updates

10 articles in this collection
Written by Kyle Kuczynski, Ben Nebesky, and Josh