Running between job sites all day means there's not enough time to manage your customer outreach.
Meaning you lose track of which customers are behind on payments, you don't ask for online reviews and it's a struggle to get new customers.
That's where MessageDesk comes in. We make it easy to automate review collection, generate new customers and collect on overdue payments all through text message.
In this article we'll breakdown the top 4 ways Landscaping businesses use MessageDesk in their daily business operations:
Interested in jumping right in? Feel free to set up a one-on-one meeting with us below and we'll help you get started 😃
Get More Customer Estimates 💵
Generating new customers is a hard task. Most field service business depend on word-of-mouth to get new clients but how does a prospective customer reach out?
Do they call you directly?
With MessageDesk you can set up text message automation that lets contacts text "ESTIMATE" and automatically receive an estimate from you.
Without any extra work on your part, MessageDesk will automatically generate new leads for you. Then when you need new business just message them with group text without-reply-all to earn new business.
Once it's set up, you can post this to your website or emails and have contacts text in the keyword to your business phone number.
'Text "ESTIMATE" to ###-###-#### to get a link to our consultation form! '
Get More Online Reviews 🌟
Online reviews are an easy way to generate more business. Most consumers don't make decide on services without checking online reviews.
With MessageDesk it's easy to schedule post-service text messages that ask customers for feedback and contain a link to your Google reviews.
Good Google reviews are vital to any local business. They improve your local search ranking, builds credibility, and gives you feedback on their experience.
An example Google review text might look like:
Not sure how to get a link to your businesses Google review?
I've outlined the steps to follow to create your businesses online review link.
If you don't have a Google My Business account then simply check out our full guide here to set it up
You can find the Google Place ID tool on the Google Maps Developer Page.
To find your business’s Google Place ID, type your business name In the “Enter a location” field and click on the correct match from the drop-down list.
Next, you’ll see a 25 character string of numbers and characters under your company name. This is your Google Place ID.
Now that you have your Place ID, copy and paste it at end of this link: https://search.google.com/local/writereview?placeid=
Once you insert your Place ID in the URL, it should look similar to this, but contain your own Place ID: https://search.google.com/local/writereview?placeid=ChIJiaAayYBAmYARZvM1YKGhVsc
Finally, to make the link shorter and more visually appealing, use a link shortener. Short URL services like bit.ly will make you a short link that’s perfect for texting to your customers.
Improve Customer Service 💬
Here are the top 3 reasons why businesses and organizations are adopting text messaging for customer service and support:
1. Customers are demanding more real-time, personalized, conversational experiences.
We also know that voice calls are on the decline. And that customers (especially Millennials) don’t answer the phone. In fact, 58% of consumers have tried to reply with a text message after missing a call from a business.
Customers are also 4 times more likely to respond to a text message than call back after receiving a voicemail.
2. Businesses and organizations are saving money by sending texts.
Time is money and text messaging tends to be cheaper and more scalable than making phone calls. The average customer service phone call costs about $16 according to a Forrester study.
3. Businesses and organizations are scaling their messaging with increased text message automation.
It’s easier to scale conversational experiences with text messaging. This is because it’s text-based and the messages are more concise.
Why pay someone to answer phone calls when text message responses can be automated?
Your businesses or organizations could automate much of the initial messaging and response that’s part of the customer service experience. All while making it feel just as friendly.
When you aren't in the office, consider setting office hours! When you aren't in the office, your customers could get a message like this:
Get Paid Faster 🏇
If you operate with Quickbooks or Xero, it is easy to send invoice reminders and payment links with MessageDesk.
A majority of field service businesses struggle from having large accounts receivables.
MessageDesk can resolve that.
Quickly set up payment reminders texts and past due notices that get sent until the invoice is paid.
Here's what the text will look like:
Interested in learning more about MessageDesk for you Landscaping business? Feel free to set up a 1-on-1 meeting with us below! We're happy to answer questions and help you get started.