*** Before messaging patients with MessageDesk, read our guide to messaging while remaining HIPAA compliant ***
MessageDesk is all about developing personal relationships at a large scale.
If you're young and healthy, the most you see your doctor is probably once a year for the annual checkup.
The physician-patient relationship is one that needs to be an intimate and trusting relationship. Having such a relationship while only coming in contact every year or so is difficult and implausible.
We bridge the gap. 💥
Reduce missed appointments, increase patient satisfaction and maintain contact with all your patients at scale.
Develop Personal Relationships with your Patients ❤️
Who says that you only need to talk to your patients in person?
Stay in your patients minds beyond a yearly checkup with marketing-like messages.
Before sending out marketing material to your patients such as monthly health tips, you need to understand the difference between Traditional vs. Promotional Messages.
Consider sending out monthly or weekly health tips to your patients to show you care about their well being!
Schedule Appointment Reminders 📆
In a recent survey, 53% of people said they forgot to attend or cancel their appointment. Another 28% said they wrote down the wrong date or time, and 24% blamed traffic or work.
You can’t control traffic or work conflicts. However, you can do something about the 81% of missed appointments due to forgetfulness or miscommunication.
Use a template like:
You have an appointment with {{ OrganizationName }} on [ date ] at [ time ]. Reply “yes” to confirm or “no” to cancel. Please call our office at {{ OrganizationPhone }} if you have any questions or need to reschedule. P.S. Don’t forget to bring your insurance card.
*** This message is HIPAA compliant since it does not include any PHI (Personal Health Information) ***
This template uses tags and an Autoresponder in order to automate the process of confirming appointments.
Increase Patient Satisfaction 😃
It is always a good practice as any business to listen to the people you serve. One way to do so that helps you and your patient is by nudging them to do a Google Review.
Good Google reviews are vital to any local business. They improve your local search ranking, builds credibility, and gives you feedback on their experience.
If you want feedback that the patient may not want to post publicly, consider Google forms or another way of collecting patient feedback.
*** Before messaging patients with MessageDesk, read our guide to messaging while remaining HIPAA compliant ***
