As a new user of business text messaging you might be overwhelmed by all the "things" you could do...

But if you're looking to get immediate value I'd suggest starting off by using text messaging for online review collection.

Why?

Because you already know "who" you are texting - recent customers. You know "what" you're texting them - the link to the review. And it's pretty straight forward "when" to send the message - right after you complete the service.

In this guide I'll break down how to go about collecting online reviews with MessageDesk text messaging. After reading it you'll be well prepared to start collecting more 5 🌟 reviews.

Table of Contents

How to get the Google Review Link

Before we ask your customers to leave a review we'll need to know where exactly to send them. Below I've outlined the steps to follow to create your link to your businesses Google Review Link. If you don't have a Google My Business account then simply check out our full guide here to set it up

  1. You can find the Google Place ID tool on the Google Maps Developer Page.

  2. To find your business’s Google Place ID, type your business name In the “Enter a location” field and click on the correct match from the drop-down list.

  3. Next, you’ll see a 25 character string of numbers and characters under your company name. This is your Google Place ID.

  4. Now that you have your Place ID, copy and paste it at end of this link: https://search.google.com/local/writereview?placeid=

  5. Once you insert your Place ID in the URL, it should look similar to this, but contain your own Place ID: https://search.google.com/local/writereview?placeid=ChIJiaAayYBAmYARZvM1YKGhVsc

  6. Finally, to make the link shorter and more visually appealing, use a link shortener. Short URL services like bit.ly will make you a short link that’s perfect for texting to your customers.

FREE Message Templates

Below I've outlined some of the best online review request messages I've come across. Feel free to use these in your own messages! You can also check out our full list of free templates here 😄

Hey {{ FirstName }}, how was your experience shopping with us today? We pride ourselves on great service and it’s your feedback that makes that possible! Take a minute and let us know what you thought! [LINK] - [COMPANY NAME]

{{ FirstName }}, thank you for being a valued customer! We’d love it if you could rate your experience with us today. Let us know what you think here [LINK].

Hi {{ FirstName }}. Since you had such a great experience with your service, would you mind taking some time to leave us a review on Google? We’ve made it super easy for you. Just follow this link: [LINK]

Thank you for your business! We pride ourselves on great service and it’s your feedback that makes that possible! Take a minute and let us know what you thought! [LINK]

How To Use MessageDesk For Online Review Collection

1.) Create the contact or group of contacts you want to message

2.) Type (or copy a template into) the message

3.) Paste your online review link into the message

Here's the MessageDesk review link for example ⬇️

https://bit.ly/3iP84Sg

4.) Schedule or send the text message

5.) Collect the review!

6.) Repeat

Did this answer your question?