What's the difference between an "Open" conversation and a "Closed" conversation?

Open Conversation - This conversation is ACTIVE. You or another MessageDesk user are actively responding and texting with this contact. These are marked with a purple or yellow dot.

Closed Conversation - This conversation is INACTIVE and Archived. You or someone manually marked the conversation as closed and are not actively responding to the contact. These are marked with a grey dot.

What do the yellow and purple dots in my Inbox conversations mean?

Yellow Dot - The conversation is active and "Open" and someone has responded to the individual.

Purple Dot - The conversation is "Open" and the contact is waiting for a response. Once you or another MessageDesk user responds, the dot will change from Purple to orange.

Grey Dot - Conversations that are "Closed" display a grey dot.

Example: When a contact texts your MessageDesk workspace, that conversation will default to Open and display a red dot. Once you respond to the contact, the dot will change from red to orange. Once you close the conversation, the dot will disappear.

How to mark a conversation as "Open" or "Closed"

To "Close" an open conversation, click the vertical three-dot ellipsis to the right on the conversation in the Inbox. Then select "Mark as Closed".

To mark a conversation as an "Open" conversation, click the vertical three-dot ellipsis to the right of the conversation in the inbox and select "Mark as Open".

You can also Open and Close a conversation using the toggle at the top of the conversation message stream in the Inbox.

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