MessageDesk Groups make it easy to group text without-reply all.

You can find or create new groups from the "Groups" module of the app. Here you'll be able to add existing contacts to a Group manually or create a filter to add contacts automatically.

From here you'll notice we already provide you with a few default groups you can use:

  1. All contacts: a group that contains - you guessed it - all of your contacts

  2. All MessageDesk Users: a group that contains you and all your teammates (people you've invited to your MessageDesk account)

  3. Opt-Out Group: A grouping of any contacts who replied "Stop" to a text message

  4. No Mobile Phone Number: A group of contacts who don't have a mobile phone number (useful if you sync contacts from a third party)

  5. Anonymous Leads: A group of contacts who were not added to your account but texted your MessageDesk phone number (You may want to delete these contacts or update their first/last names)

In MessageDesk we have 4 types of Groups.

  1. Groups: Manually adding Contacts

  2. Groups: Setting a filter to add Contacts automatically

  3. Autoresponder Groups

  4. Contact Form Groups

Manually Adding Contacts to a Group:

These are simple groups where you add contacts one-by-one. You can add contacts simply by searching for their first name, last name or phone number.

You can also import contacts into a Group from a spreadsheet - you can learn how in this article.

These Groups only get updated when you manually add or remove contacts from them.


Setting a Filter to Groups:

Contacts get grouped based on logic rules and operators that you create. These rules can apply to custom field values or a contact's profile information.

Groups with a filter will automatically update as new contacts fit the stated rules.

An example Group could look like this: "All contacts who have '(775)' as their area code"

Groups with a filter added are great for large groups (20+ contacts) or groupings of people that will change over time.

Learn how to make your first smart group here.


Autoresponder Groups:

Autoresponder Groups are created automatically and relate to an autoresponder keyword you set up.

These groups get contacts added to them and removed automatically as your contacts respond with the opt-in or opt-out Keyword for that group.

You can learn more about MessageDesk Autoresponders here


Contact Form Groups

Contact Form Groups are similar to Autoresponder groups in the sense that they relate to a specific feature in the app.

Contact Form Groups contain all the contacts who have submitted the form at some point in the past.

In general, Contact Forms are a great way to generate new contacts and update information for existing one's. You can learn more about Contact Forms here

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