What is Call Forwarding?

Anytime someone calls your MessageDesk phone number we will forward that call to a phone number of your choice.

This article will go over how you can edit this phone number and manage your call forwarding

How to Setup Call Forwarding for Your Business

When creating your account we automatically set your call forwarding number to the mobile phone number you signed up with.

If you wish to update this phone number follow the steps below👇👇

Call forwarding from settings

This section is for users that would like to edit call forwarding from an already existing account. The good news is that adding this feature is just as easy as it is during the initial setup.

Step 1: From the side menu click Settings

Step 2: Find Phone Number Settings.

Step 3: View MessageDesk Phone Number Settings tab.

Step 4: Hit the Change Call Forwarding Number button

Step 5: Enter your desired phone number

Step 6: Click Save and you're all set!

Call Forward Tracking

Anytime MessageDesk forwards a call from your account we will send you a notification and log that call under the contact's messages.

This way you know what calls come from MessageDesk and what calls are direct dials.

Still need help or have additional questions? Feel free to schedule a complimentary training session with a MessageDesk team member below👇

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